Solve-TAD Enquiry Form
INFS3600: Business Infosys In Practice
High Distinction Report (HD)
High Distinction Prototype and Wireframes (HD)
Team
HEGAL makes up of 5 members, in creation for a Business Information Systems (BIS) unit at USYD. Our goal was to produce a well-researched problem and feasible solution for Solve-TAD.
UX/UI Lead
Solution Prototype & Wireframe
Presentation Designer
Report Writer
Responsibilities
Deliverables
Choose a non-profit organisation as a client and analysing the organisation to identify any business problems they might be experiencing.
Client
After 48 years of dedicated service, Solve-TAD, a charity organisation that creates innovative and custom assistive technology solutions for people living with disabilities, has rebranded as Freedom Solutions Australia. (Source)
Task
To redesign Solve-TAD’s client referral form by updating it with a more dynamic and responsive UI (e.g. making it more aesthetically-appealing and adding personalised accessibility features) and adapting the format (e.g. removing unnecessary questions and changing open-ended questions for greater control) in order to make it more engaging, concise and user-friendly.
Proposal
1 | Pain Points
The Current Referral Form
Solve-TAD's main business problem is its client referral forms, which are a crucial part of its service delivery process. Customers are taking a considerable amount of time to fill out these forms, with a significant percentage of potential customers leaving them incomplete or submitting them with important information missing.
How can Solve-TAD generate more client leads and referrals to increase their customer acquisition and conversion rates?
2 | Proposed Solution
Redesign of client referral form by enhancing UI and adapting survey format to make it more engaging and user-friendly. Aiming to help to acquire concise and usable data from clients to get them into Solve-TAD’s solutions faster.
Discover our Solution
3 | Outcome
“I worked with Giang and her group through a partnership with the University of Sydney. The group were fantastic in understanding the problem and coming up with a solution. They went above and beyond, coming up with a referral form prototype which is informing the current redevelopment of our website and referral forms. They were fantastic to work with and really understood the assignment. Would highly recommend Giang and her team.”
Our team received high appraisals from Solve-TAD's Promotions Coordinator, Meadhbh Roche. As of now, Solve-TAD’s current referral form has an improved user experience inspired by our prototype, incorporating many of the proposed features.